Frequently Asked Questions

Help with orders, shipping, and batch documentation. Contact support@kalyx-labs.com or visit your Kalyx Help Center.

Is there a payment processing fee?

We do not pass a payment processing fee on to customers. Available payment methods, shipping charges, and any applicable taxes are shown at checkout.

Can I change an order or shipping address?

Contact us as soon as possible with your order number and the requested change. We’ll try to help, but changes may not be possible once processing or shipment has begun.

When will my order ship?

Orders with payment confirmed before 3 PM Central Time on a business day are dispatched the same day. Orders with payment confirmed at or after 3 PM, or on a weekend or holiday, are dispatched the next business day. Business days are Monday through Friday, excluding holidays. Dispatch time is separate from delivery time. See the Shipping Policy for details.

Where do you ship?

We ship with UPS within the United States. Please provide a valid street address; we do not ship to P.O. boxes. International shipping is not available.

Where can I find tracking or get help with delivery?

Use your tracking number to check progress with UPS. You can also visit Orders & Tracking in your account. If a package is delayed or marked delivered but cannot be found, check the tracking details and delivery location, then contact UPS or our support team.

What if an order is damaged, incorrect, defective, or missing?

Contact support@kalyx-labs.com with your order number and a description of the issue. Include photos where relevant. We review these issues individually to determine whether a replacement or refund is appropriate. See the Refund & Return Policy.

Where can I find a Certificate of Analysis?

Check the product page or Lab Reports for available certificates. Match the batch or lot number on your supplied packaging to the report. A certificate describes the results reported for its listed lot; contact support if you need help locating a matching report.

What is the purity guarantee?

If a valid third-party Certificate of Analysis shows purity below 98% for a Kalyx Labs product, we will provide a full refund for that item. Submit the claim within 30 days of delivery. Email the COA and your order and product details to support@kalyx-labs.com. See the Refund & Return Policy for the full terms.

Can I return a product?

Ordinary sales are final, subject to the purity guarantee, individual review of order problems, and applicable rights described in our Refund & Return Policy. Contact us before sending a product back.

What are these products intended for?

Kalyx Labs products are for laboratory research use only, not for human or veterinary use. Review the listed product specifications and lot documentation when identifying research materials.