Shipping Policy

Where we ship

We ship with UPS within the United States. International shipping is not available. Please provide a valid street address at checkout; we do not ship to P.O. boxes.

When your order ships

Orders with payment confirmed before 3 PM Central Time on a business day are dispatched the same day. Orders with payment confirmed at or after 3 PM, or on a weekend or holiday, are dispatched the next business day. Business days are Monday through Friday, excluding holidays.

Shipping services and delivery times

Available UPS services and shipping charges are shown at checkout. Delivery time depends on the service selected and the destination. Dispatch and delivery are separate: same-day dispatch does not mean same-day delivery.

Carrier delivery estimates can change because of weather, holidays, or other service disruptions.

Tracking your order

You’ll receive tracking information when your order ships. Tracking updates may take time to appear after the shipping label is created. Use your tracking number to check your shipment’s progress with UPS.

Shipping addresses

Check your shipping address before placing an order. If you need to correct it, contact us as soon as possible through your Kalyx account. We’ll try to help, but an address change may not be possible once your order is being processed or has shipped.

Delivery questions

If your package is delayed or marked delivered but cannot be found, check the tracking details and delivery location, then contact UPS or reach out through your Kalyx account for assistance.